1. Collection and use of data on the site


Cool, Soft & Chic is concerned with its website and data protection of our customers and visitors. Personal data provided by users will be treated pursuant to Organic Law 15/1995, of 13 December, and Law No. 46/2012 of 29 of August, on Protection of Personal Data and protection of privacy in the sector of electronic communications. The website is additionally protected with SSL encryption of transmitted data.

In this regard, we register, in a responsible and committed way: full name, email, telephone, address, payment details and other necessary information. Registering this data allows us to process your orders, keep you notified about them and updated about significant changes regarding the web page. It also allows us to monitor stock and invoicing, improve customer service and optimise client communication. If you don’t want to receive this information, you can unsubscribe in the email that you receive and/or in your personal account on the site and/or by sending us an email to and/or by post:



Rua do Lidador, No. 76

4480-791 Vila do Conde (Portugal)


If you would like to check/edit the data that you entered on Cool, Soft & Chic site, you can do so from your personal account.

We would like to remind that you shouldn’t keep your password saved automatically (or keep logged in), as in this case any person who has access to your computer can see and/or use your personal information. Cool, Soft & Chic does not assume responsibility for any order or action made from your account.


  1. Cookies


Cookies are small pieces of information that are placed in your search engine and installed on your computer to provide a more enjoyable and personalised experience on our site, namely during the buying process.

Cool, Soft & Chic uses the most secure systems for online ordering available and is constantly improving its software, so as to offer the best possible security to its members.




  1. Liability arising from the use of the website 


Cool, Soft & Chic shall not, under any circumstances, be liable for any damages of any nature that may occur, by way of example, as a result of: errors or omissions in the content, unavailability of the website or the transmission of viruses or malware in the content, in spite of having adopted all the technological measures required to prevent this.

Cool, Soft & Chic shall not be liable for the information and contents contained, including, but not limited to, in forums, chats, blogs, comments, social networks or any other media that allows third parties to publish content independently on the Web.

It is prohibited to introduce hyperlinks for commercial purposes in web pages outside of Cool, Soft & Chic that allow access to the Web, without prior consent of Cool, Soft & Chic. Cool, Soft & Chic does not assume responsibility for the use of the third-party web pages that could link to