ORDERS & SHIPPING
COOL SOFT & CHIC delivers orders worldwide through the service CTT REGISTERED POST
1. STANDARD DELIVERY
DOMESTIC (PORTUGAL): UP TO 1 DAY
EUROPE: UP TO 7 BUSINESS DAYS
REST OF THE WORLD: UP TO 7-10 BUSINESS DAYS
COOL SOFT & CHIC commits to deliver the order to the shipping company within the period of 2 business days after receiving the order value, unless out of stock.
In case CTT does not manage to deliver the order to the recipient, a card will be left in the recipient’s post box for picking up the package from the Post office mentioned in the card.
To avoid delivery issues (wrong address, nobody at the address, etc.) it is crucial to fill in the respective form. We also recommended to fill in the field corresponding to a contact phone number.
You can track your orders through our Web Page www.coolsoftandchic.com, where you can find information about the location of goods at any moment of time until their final delivery.
The shipping price is calculated according to the items bought. The exact shipping price is calculated at the moment that each item is added to the shopping cart and appears separately on the page of the purchase summary, before the customer confirms the order by clicking on the “Confirm payment” button and fills in the payment details.
It is not possible to deliver orders to military bases or PO boxes.
The delivery costs can be amended at any moment and without prior notice. In the cart, and according to the items selected for the purchase, the shipping cost will be provide.
The time for delivery starts to count from the date of confirmation of payment.
The orders are shipped Monday to Friday, from 8am to 6pm, excluding days of local and national holidays.
It is not possible to schedule the date and the time of delivery, and somebody should be present at the specified address to be able to receive the order.
We do not deliver to addresses different from those defined by the customer at the moment of order, such as to neighbours.
People authorised to receive merchandise are: porters, receptionists, secretaries and family members, provided that they sign the delivery note and present an identification document.
The freight charges are calculated according to the location and chosen delivery method, at the moment of your order, after you have selected the delivery method.